One of the focuses of the Wild Goose is engagement with clients. Engagement work goes beyond offering food and is about being a consistent and available presence to listen to clients, find out about their individual situations, and let them know the further help and support we can offer. Most of the engagement happens outside the Wild Goose, where Naomi and Matt lead this work.

Naomi, what kinds of issues are clients facing at the moment?

We’re being asked for support with electric top up, as people put heating on but have less income because of the government cut to Universal Credit. For those who are sleeping rough, wet weather soaks through sleeping bags, clothing and socks. This is why it’s great we can offer clients a hot shower, fresh clothing, and facilities to wash and dry clothes.

Matt, what are some positives and challenges of working outside?

At the risk of stating the obvious, the weather can make it unpleasant. That’s a challenge for us, but even more so for our clients. Keeping the queue in order can make it difficult to build the meaningful relationships that are key to our work. When the indoor space was completely closed the most difficult challenge was not being able to offer the generous welcome and hospitality that’s such an important part of the Wild Goose.
On the positive side, I feel like our work is a lot more visible. The local community can see more clearly what we’re doing, and people who didn’t previously know what the Goose can offer them hopefully have a better idea now.

Has opening up the drop-in space made a difference to clients?

Definitely. It’s been lovely being able to offer people somewhere to sit and eat out of the rain. We’ve got our regulars who like to eat inside and they seem to really appreciate it. While the weather was still warm we had outdoor seating too, which was popular. What has surprised me is the number of people who still prefer to take away – by far the majority of our guests.
One of the greatest pleasures of my job so far has been being able to offer showers again. Often, after having a shower, people will come out feeling so refreshed and rejuvenated it’s almost like they’ve washed off layers of anxiety too.

Naomi, how have you seen God at work?

We were recently encouraged by how God is present through the long term work of the Wild Goose. A gentleman came to us in a distressed state; he had been overcome with suicidal thoughts. A few years ago he had used the services of the Wild Goose, so when he woke up that morning, he knew he could come straight to the Goose and find support. Matt was able to give him a private space, where he could listen to him and support him to call the Samaritans.

How can supporters help clients with practical donations this winter?

Thick socks and thermal gloves are always needed at this time of year, along with sturdy shoes, boots or trainers that still have wear left in them. Pre-used donations in good condition can be made, or you can order donations via our online donation shop: https://www.givetoday.co.uk/inhope/

Donations can be dropped off at 32 Stapleton Road, BS5 0QY on Mondays – Fridays, between 10:30am – 11:30am and 2pm – 3:30pm.